11 - Understanding the Insurance Industry: From Regulations to Operations

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12 - Understanding and Avoiding E&O Claims in an Independent Insurance Agency

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13 - Understanding (and Managing) the Largest Government Benefits: Social Security and Medicare

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14 - Agency Management Based E&O and Ethics - UPDATE

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15 - Flood Program Overview – NFIP Then and Now - 3 hrs

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16 - The Basics of Commercial Property Underwriting and Rating: COPE

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17 - Organizational Culture - The Solution for Creating an Ethical and Productive Agency

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18 - The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

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19 - E&O Roadmap to Identity Theft, Red Flags, and Money Laundering - Part 1

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20 - The Basics of Commercial Property Underwriting and Rating: COPE

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