11 - Understanding the Insurance Industry: From Regulations to Operations

---

12 - Understanding (and Managing) the Largest Government Benefits: Social Security and Medicare

---

13 - E&O Roadmap to Identity Theft, Red Flags, and Money Laundering - Part 1

---

14 - E&O Roadmap to Identity Theft, Red Flags, and Money Laundering - Part 2

---

15 - Organizational Culture - The Solution for Creating an Ethical and Productive Agency

---

16 - Agency Management Based E&O and Ethics - UPDATE

---

17 - Flood Program Overview – NFIP Then and Now - 3 hrs

---

18 - Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider

---

19 - The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

---

20 - Understanding and Avoiding E&O Claims in an Independent Insurance Agency

---